Feedback
(on this page you will find typical feedback about the work of Dr David 'Freemantle)

Dr David Freemantle's area of expertise is to help seminar participants create a BUZZ by motivating people to deliver customer service excellence and world-class leadership. Here is some typical feedback from some of the thousands of people who have benefitted from his acclaimed BUZZ!!! and LEADERSHIP seminars and learning experiences from around the world

1.        IN-HOUSE 'LEADERSHIP' SEMINAR

           led by Dr David Freemantle for managers of Pan Pacific Hotel, Singapore 

(i)   "Thank you very much for the fantastic seminar."  Rohaizad Bin Puteh, Director of Business Development

(ii)  "I really enjoyed the seminar.  David was a great speaker and energised a lot of meaningful and important points to us." 

        Hellen Teo,  Director of Catering

(iii) "Thank you for a very inspiring session". Veronica Pestana, Executive Housekeeper

(iv) "Things are different today after the seminar.  I found David's session inspiring.  He brought out the star in everyone." 

       Claudia de Cotta, Asst. Director Guest Care Services

(v) "Thanks for the interesting and thought-provoking presentation" Rene Benneett, Manager Guest Care Services

(vi)  "David has rekindled some back to basic things that we forget during our busy schedules"  Joanne Ler, Purchasing Manager

(vii) "Inspirational seminar"  (anonymous team of associates)

2.        BUZZ SEMINAR

           led by Dr David Freemantle

          @ STANLEY HOTEL, NAIROBI 

•  K.R.Sridharan, Britania, Kampala , Uganda             

"I am really buzzing after attending this seminar. This is an eye-opener. I wish that my colleagues could attend such a seminar"

•  Maimuna Mohamed Salim, Senior Exports Officer, Kaluworks Ltd.,        

"The workshop was marvellous. It opened my eyes to a lot of things I knew but did not realise how they applied to organisations. It gave me a fresh look at customer service. It was very inspiring."

•  Alice Mbachu, PostBank, Transport Section           

"The BUZZ seminar is wonderful. It has touched my emotional feelings to the human beings in my environment, either at the work place or my outside world, because I have learned that everybody I meet can be my potential customer. I have really loved the way my instructor and lecturer Dr David demonstrated about Buzz factors and the importance of adhering to the Buzz principles. I would gladly wish for another lesson from him again. I wish him well in his career."

•  Daniel Mburu, Technical Sales Representative, Bamburi Special Products Ltd   

"The workshop was wonderful as I have learnt what I didn't know and I believe that I will change myself and my organisation with vigour and positivity."

•  Catherine N Igathe, Customer Service Manager, Alico (K) - General Division      

"BUZZ is a fantastic word. This will be the word that will describe me and dominate everything I do. I will ensure my staff and ALICO in general will be buzzing. I love the word BUZZ - it is motivating.. DAVID your presentation was great, very exciting and not theoretical like very many courses/seminars."

•  Philip Muema, Manager, KPMG               

"An excellent course! Keep up the good work."         

•  Julius Ngugu, Business Development Manager, Housing Finance       

"The workshop was very stimulating and relevant to our work situation. I liked the course and the buzzing facilitator David. Keep it up David and the team."

•  Jane Mwangi, Customer Service Manager, Kenya Shell Ltd         

"Very enlightening - I feel energised and I am buzzing - would recommend to others to attend. It was participative and hence of learnings were flowing through. David encouraged everyone to speak out. Thank you."

•  Edwin Ombewa, Senior Customer Relations Officer, Telkom Kenya Ltd     

"The seminar was splendid, an eye opener, a real life situation. I would please like you to come to my office and appreciate the steps we are trying to improve on customer service in a market that has lost confidence in my company"

•  Timothy Owase, Customer Service Representative, Multichoice (K) Ltd   

"Incredible training - made a difference in me and the people I serve. A good job done. Come again for more. BUZZ - is the key word for this moment."

•  Dick Cuchunja, Business Development Manager, East African Packaging Industries   

"Overall it was a great experience. I liked the participative nature of the session and the way the presenter was able to transfer ownership of the concepts to us. I also liked the numerous case studies and examples presented."

•  Mukesh Bector, Sales Officer, Kaluworks Ltd           

"Simply amazing! It's a shame our managers don't feel the need to attend and don't see the importance of customer relations. Best of luck and I hope to see you in the future."

•  Jayne W Mwangi, Public Relations Manager, Nairobi Safari Club     

"It was an excellent workshop and good value for money. I really liked the presentation and his will definitely help me and my organisation create a BUZZ environment internally and externally. I look forward to attending more workshops in this regard. The tutor was great. Thank you!"

•  Julius Amwayi, Regional Manager Western, PostBank         

"An amazingly interesting seminar. I am full of energy to buzz to make a positive difference at my place of work."

3.        EXPERIENCE OF LEADERSHIP WORKSHOP

           led by Dr David Freemantle

           @ PORTSMOUTH GUILDHALL

1.   MIKE PEARSON, Human Resources Manager, Portsmouth Hospitals NHS Trust     

"Excellent session - one of the best I have attended. Good examples of leadership in practice - in business and public service, and analysis of the characteristics of successful leaders which was stimulating and challenging. Thanks

2.   PHIL SALMON, Team Leader Implementation (Planning), Portsmouth City Council  

"Excellent workshop summing up the leadership issues. A valued day! I enjoyed the discussion and the approach to the day."   

3.   TIM SLATER, Head of Democratic Services, Havant Borough Council   

"Thought-provoking, useful insights. I liked the focus on simple improvements. There was a good balance between group discussion and presentation. There was quite a lot of material to get through in one day. Overall a positive experience."

4.   MARTIN WELSFORD, Technical Auditor, Portsmouth City Council   

"Very interesting and thought-provoking day. A very relaxed atmosphere and never boring - I only looked at my watch once. Many thanks."

5.   DAVID TAYLOR, Senior Trading Standards Officer, Portsmouth City Council     

"Excellent workshop. I was glad I was given a chance to attend. The presentation was good. I was made to feel welcome and that my comments were appreciated. It has made me think and I hope I will be able to put some of the ideas into practice."

6.   KAREN EDWARDS, Corporate Customer Care Manager, Havant Borough Council

"Very useful reinforcement of principles as well as some very useful and innovative practical examples and case studies that can be used on a daily basis."

4.   ............ FROM Dr DAVID FREEMANTLE'S 'BUZZ' SEMINAR IN 

                          MALE, MALDIVES

Ibrahim Nazim, Manager Customer Installations, Dhiraagu

The seminar kept me awake the whole day! Excellent presentation by Dr David. Learning from people's experiences was particularly interesting in this seminar. It really made a difference. Lots of good things to take away and put into practice. Very good organising of the event by Prime Globe.

S Ganesh Ram, Marketing Manager, Sonee Hardware

A thought-provoking workshop. This is sure to change the whole of the Maldives in the field of customer service. A good exposure to a world class customer service - with highly stimulating and lively pictorial examples. Hats off to Dr David.

Fathimath Aznee Shareef, Supervisor Guest Relations, Maldivian Air Taxi

I have learned a lot of things about customer service that I did not know before. It was a wonderful experience. I look forward to more workshops like this. David was great in conducting the programme.

Mariyam Shiyana, Academic Secretary

It was an excellent workshop. I have learnt so much in this workshop about dealing with customers

Ismail Faseeh, Manager Training and Development, Bandos Island Resort

I would like to express my sincere appreciation to David for the yesterday's wonderful

seminar which has afforded me with a great learning experience with which surely I have, and will be benefitted significantly with my future tasks. Once again thank you very much for sharing your experience in the form of examples.

Mohamed Shareef, Systems Administrator, National Centre for Information Technology

Very informative and entertaining. It certainly exceeded my expectations. I'm going away from this seminar motivated and happy, full of enthusiasm and hope. I understood many of the concepts and they made a lot of sense. Thank you Dr Freemantle. Hopefully I will get to attend another of your seminars. I am buzzed! It was a real pleasure!

Krish Venkat, Group Financial Controler, Sunland Hotels

The seminar was equivalent to spending years in the top excellent organisations around the world

Ibrahim Nimal, Assistant Manager, FSM

I'm all buzzed! This was a great very informative seminar. There are so many little tings which can be implemented to work wonders on our customer service. It's the BUZZ!

Thushara Perera, Personnel Office, Maldivian Air Taxi

Wonderful seminar! I learnt a lot on customer services. Lots of insights. We should have more programmes like this.

Ismail Faseeh, Manager Training and Development, Bandos Island Resort

I feel very much privileged to have participated in this wonderful seminar. I learnt a lot and it refreshed much about customer service and people. A very big thank you to Dr David Freemantle and the management of Prime Globe. I hope to meet on another seminar like this soon.

Hassan Hisham, Manager Sales and Marketing , Maldives Electronic Services

This seminar provided great lessons which I am able to share with my colleagues to make my customers happy.

Mohamed Hassan, Vakarufalhi Island Resort

This was a really fantastic session of education which was really valuable for the field I am in. The seminar opened my eyes to the real world of customer care. The simple and little things that make a huge difference -- and the BUZZ for customers and employees. This was very enjoyable.

Fathmath Naziya, Studio and Public Relations Manager, Business Image Group

When I came here I was really curious to know about the BUZZ. Now I am 'buzzed'. This was the most exciting experience that I ever had. I learnt a lot. I am really grateful for this opportunity. As was said "It is all about passion". I do my work with passion! So this could be a new start for me and for my colleagues, in a different way, with a little 'buzz'. Thank you once again for a wonderful opportunity.

Fathmath Fahmy, Reservations Office, Hulhule Island Hotel

The seminar was brilliant. It gave us a very clear cut approach on customer service and lots of examples to learn from.

Mohamed Usham, Deputy Manager, Development Barclay Cell

This workshop was excellent. I have learnt lots of good things about giving good service.

Khadeeja Leena, Administrator, Fuel Supplies Maldives

The workshop was fantastic. I got so much information about outstanding customer service

Ahmed Fayaz Hassan, Registrar, Focus Education Centre

Superb seminar! It has been an inspiring experience for me. I learnt what many great organisations do to provide amazing customer service.

Latheefa Ahmed, Sales Manager, Alia Investments

The seminar was so wonderful. I got many creative ideas on how to satisfy customers.

Hassan Afrah Shareef, Customer Service Supervisor, DHL Maldives

I loved this seminar. I loved the presentation. It was a fantastic job done by Dr David Freemantle. The examples provide and the objectives of the seminar were definitely great and I have learned all of it - and I will implement what I have learned today. Working as a customer service officer was my first job and this was two years back. I started working in DHL and from the day I started I love my job and always want to listen to customers and spend time with them. Thank you Dr David for this wonderful seminar.

Mohamed Ziyau Ahmed, Deputy Manager, Bank of Maldives

I think this BUZZ seminar was great. I have learnt so many important things from the eight hours of talk by Dr David Freemantle

Thoiba Riyaz, Personal Asst. to General Manager, Bandos Island Resort

An excellent seminar by Dr David Freemantle. I have enjoyed every minute of it and I've gained a lot of vital information on outstanding customer service. I will share this valuable knowledge with others.

Aameena Taj Saifuddin, Secretary to MD, Sunland Travel

Thank you Dr David for having given this excellent workshop. It was indeed really very interesting and informative especially for the top management. It has given an opportunity for my colleagues and subordinates to open their mind and share their views. The case studies that David showed were inspiring. Once again I thank Dr David very much.

Miss Angeleen Berrill, Reservations Manager, Sunland Travel

Firstly I would like to sincerely thank David for his inspiring seminar of today. It was a pleasure to participate in the seminar and to learn different aspects and view points of different people and companies. All too often people miss the little things which David has reminded us of today. With the lessons and knowledge that I have learned today I am sure that I will be able to lead and motivate my team and myself in a more positive manner, by teaching others what I have learnt. Practice is certainly the key as implementation. Many, many thanks. Personal regards. P.s. Thank you for the book, it was a fantastic gesture and a valuable learning tool.

5............ FROM DAVID'S VARIOUS 'BUZZ' SEMINARS IN           
                    SOUTH AFRICA in 2004/5

 "Excellent seminar. Wonderful use of examples. Good group   participation. Appreciated examples of good customer service in South Africa " Kim Ballantine, Chief Executive, Competitive Dynamics International, Fourways East , Gauteng

 "Great! I really enjoyed the seminar today" Lucia Marques, Branch Manager, Rennies Travel, Johannesburg

 "The seminar was brilliant. I have learnt a lot and will implement   it with my team" Anand Ramsuran, Workshop Supervisor, RandAir, Wadeville

"The seminar was exciting, enlightening and empowering with fascinating concepts" Itu Rapoo, Team Leader, RandAir, Wadeville

"It was great to have Dr Freemantle in South Africa . I really enjoyed the opportunity to learn more from him. I will use his examples to inspire my staff and clients so we can be a world leader" Grant Thom, Chief Executive, Gold Creative Design and Advertising, Rivonia

"It was a wonderful seminar. I learnt a lot!!" Anonymous participant, Technikon, Bloemfontein

"It is always very encouraging to listen and learn from a person with world experience. Enthusiasm cannot be simulated - David is the real mc.coy!" Anonymous participant, Technikon, Bloemfontein

"Dr David Freemantle is an excellent facilitator and a presenter. I appreciated how he used different techniques to involved the participants in his presentations" Ms Z.Alexander, Director, Free State Department of Education

"Out of all courses, seminars etc. I have ever attended this one was the BEST! I leave here today with feelings of motivation, self-worth etc. I learned so much and wish I could share this experience with everyone I know. I feel that I was very privileged to have been in a position to listen to Dr Freemantle. Doctor, I leave here motivated, refreshed and positive" G.Bekker, Chief Accounting Clerk, Free State Department of Education

"This is one of the best seminars I've ever attended and believe that it should be offered to as many people as possible in order to change people's attitudes and perceptions" Mafatle Molahlehi, Free State Department of Education

"Fantastic!!! Dr Freemantle made me realise that I can be a better person and able to lead better than before. I leave this seminar motivated and I am going to motivate colleagues" S.B.Moloi, Security Manager, Free State Department of Social Development

"Exhiliarating seminar. To the point. Value for money" Kefi Motshum, Deputy Director , Free State Department of Education

"Excellent concepts were presented. I realised today, it is not only about service, but about good human relationships. The way David interacted with the audience was excellent. Good value for money" Dr R.D.Chapman, Executive Manager, Health Support, Free State Department of Health

"The seminar was excellent, informative and motivational.It aroused our inner feelings (drive) to do better for our people so that we can feel good about ourselves. This was one of the most amazing workshops I have ever attended. Dr David held our attention all the time. I believe this seminar will make a difference to our lives and work situation" Puseletso Ntsutle, Communications Officer, Free State Department of Health

"The seminar was very eye-opening for me. I feel so enthusiastic about the information I learned today in so much so that I cannot wait to implement it. It was an unforgettable experience. Thank you very much. It was an honour to sit in Dr Freemantle's workshop" L.L.S.Malimane, Accountant, Mangaung Municipality

"This seminar was a real masterpiece. Dr Freemantle knew his story and the most excellent part of the workshop was the introduction whereby he associated the South African scenarios with the other countries. I've really enjoyed the seminar" T.Toai, Training Officer, Mangaung Municipality

Prizewinners with Dr David 'Superboss' Freemantle during one of

his BUZZ seminars in South Africa

The following further feedback is typical of David's talks and seminars and is from the following companies:

5. Bradford and Bingley Bank, UK
6. Zurich Financial Services

7.  RandAir

8. Singapore Airlines

6. Bradford and Bingley Bank,  UK

(BUZZ programme)

Bobby Anwar, Quality Assurance Auditor, Bradford and Bingley Bank, UK

"David was unique in his style of presentation and supporting materials were very captivating and memorable. There was a good balance between him talking and attendee participation. Good range of mediums and examples particularly the brief video clip"

Pauline Burrows, Customer Administration, Bradford and Bingley Bank, UK

"Today has been very constructive and I have enjoyed every moment of it. And I look forward to putting into practice what I have learnt today"

Jayne Gamble, Customer Relations Advisor, Bradford and Bingley Bank, UK

"The seminar was very stimulating. It's made me think of new ways to be innovative and exceed customer expectations. I will definitely go away and try to put some of David's ideas into action. A very enjoyable course"

Andrea Green, Team Leader, Bradford and Bingley Bank, UK

"Best seminar attended"

"Very enjoyable"

"Well presented + clear direction" "Full of energy + positivity"

"The whole group felt the motivation"

"Good ideas"

"Interesting""Good vibes all day"

" Extremely motivated throughout"

Kim Greenwood, Team Leader, Bradford and Bingley Bank, UK

"Best seminar I have ever attended"

"Interesting (all day)"

"Enjoyable"

"Felt motivated at the end"

"Impressive""Well worthwhile"

"Brilliant ideas"

"No fancy paperwork/folders at end that would just be stuck in a cupboard"

"It will be remembered"

"Think all staff should attend not just managers, team leaders and a selection of staff"

"I usually struggle writing feedback from course but haven't with this. Could go on forever I do believe this coursewould benefit all colleagues and feel that this positive message would be spread about if all attended"

Paul Haigh, Customer Relations Advisor, Bradford and Bingley Bank, UK

"I have been provoked into thinking with a different attitude. At the moment I am buzzing with self-belief and newideas. I hope I can take it back and use it in one-one situations with both customers and colleagues alike. I canonly thank both David for his time, and B&B for lending their time to free me to be here"

Imran Hussain, Customer Services Associate, Bradford and Bingley Bank, UK

"The seminar has been excellent. The seminar has given more knowledge to me about motivation in the workplace.Thank you"

Emma Lund, Team Leader, Bradford and Bingley Bank, UK"Far exceeded my expectations. I was looking forward to this, but it was better than I expected. David is good atkeeping attention, entertaining slides/media to back it up. Also he 'floor walked' - so those at the back were included. Not bogged down by workbooks or 'written' work - own notes work better. It would be very beneficial forall other staff to attend"

Vaishali Mistry, Process Administrator, Bradford and Bingley Bank, UK

"The seminar with Dr David Freemantle was excellent. I think I really benefited from the approach of working with other people in the organisation. Others should benefit too. So further seminars should be conducted in thefuture"

Christina Mitchell, Customer Service Associate, Bradford and Bingley Bank, UK

"Excellent! I never lost the plot or got bored with the speeches. Helped me to really see that to behappy/confident at work is down solely to me"

Margaret Mooney, Team Leader, Bradford and Bingley Bank, UK

"An excellent seminar. It really made you think about how you behave in the workplace + your relationship with your staff. I have gone away with lots of ideas. All staff of B&B should be given the opportunity to attend one of these seminars"

Neil Morrison, Customer Relations Associate, Bradford and Bingley Bank, UK"Very inspirational. Enjoyed the segment on Emotional Intelligence and its importance. It seemed especiallyrelevant"

Lesley Nauman, Customer Relations Associate, Bradford and Bingley Bank, UK

"Customer Services Administrator Really enjoyable and very interesting. It made you want to come into work.Everyone should attend. More things like this should be made available"

Sharon Salehi, Team Manager, Bradford and Bingley Bank, UK"A wonderful contribution to provoke people's attitudes and approach to what they do and why. The future shouldbe brighter as a result @ BBG"

Lisa Shaw, Team Leader, Bradford and Bingley Bank, UK

"This has been an excellent + very enjoyable course. I feel I can bring some of the things back to my team and relay the information back to them. Some of my team are negative and I feel I have the confidence to tackle this and improve"

Richard Swift, Comms Specialist, Bradford and Bingley Bank, UK

"It is great to be inspired by the examples you and my colleagues gave"

Faisal Yousaf, Customer Service Associate, Bradford and Bingley Bank, UK

"Overall it was excellent. David, from this course I have learnt new skills and how to deal with them in difficult situations. I feel that there should be these sorts of courses more often"

Clair Chippendale, Team Leader, Bradford and Bingley Bank, UK"Customer Contact Officer I thought it was excellent. David made the day interesting + different to other courses I've attended. I feel motivated. Good to have senior staff involved to give feedback".

Sharon Dobson, Secretary, Bradford and Bingley Bank, UK

"Excellent seminar. David kept the audienceinterested throughout the day. I enjoyed it very much and havelearned along the way".

M.Morris, Customer Contact Consultant, Bradford and Bingley Bank, UK

"Fantastic presentation. Interesting presenter - I could have listened to his stories all day! It was very thoughtprovoking, not just with regards to work but to personal life as well. Very good!"Cathy Pearson, Customer Services Associate, Bradford and Bingley Bank, UK"What a thoroughly enjoyable day! Dr Freemantle was indeed a pleasure to listen to and he made it so interesting. His stories were very good as too was his common sense, his approach and the way he brought the messageacross. Dr Freemantle has a lovelymanner and was an excellent speaker that was by no means patronising orcondescending. I felt I have benefited from the workshop and would love to attend another one with DrFreemantle.

7.   Zurich Financial Services(Customer service motivational programme)

Helen Payek, Policy Servicing Manager, Zurich Financial Services

"This is the best one day course I have attended. A real eye opener. It has given me tools that I can use daily. David's approach was very friendly and his knowledge and experiences were very interesting".

Claire Warfield, Team Leader, Zurich Financial Services

"Intermediary Accounts It's the best workshop I've been on so far. I've learnt that the time I have spent beyond my normal role does finally pay off for me and my team. When's the next workshop by David Freemantle?"

David Reynish, Branch Support Assistant, Zurich Financial Services

"Excellent seminar - David's personal experiences of customer service throughout the world highlight the problems and solutions companies have for improving customer service. Thought-provoking. Something all staff should have".

Rhys James, Team Leader, Motor Damage Claims, Zurich Financial Services

"A very positive day, very well presented. The day has certainly given me a lot to think about or wor on. It would be a shame if what I've learnt is not captured on a larger scale - I'll be recommending attendance to others should another course be arranged. Thank you David. It was worth the trip. Best regards".

Patricia Jones, Team Leader, Property Claims, Zurich Financial Services

"Enjoyed the day, very positive Encouraged me to look at the problems within my team and think of ways of motivating them"

Ariadna Cano, Trainee, Quality Management, Zurich Financial Services

"I particularly liked that David brought real-life examples, with quotes from ordinary (and extraordinary) people".

Helen Drane, Team Leader, Underwriting, Zurich Financial Services

"A very stimulating and thought-provoking day. I feel there is a lot more I can do to enhance customer service by motivating my team. Thank you for sharing your experiences with us".

Jill Jenkins, Customer Service Advisor, Policy Servicing, Zurich Financial Services

"A very interesting day. I have learned a lot about an area with which I was not familiar. The lunch time exercise I really enjoyed and I will be taking a lot back to my team from today".

Lynne Kopys, Manager, Intermediary Accounts, Zurich Financial Services

"The seminar was very stimulating. It made me think. It highlighted the fact that we do get a lot right but we need to continually strive to be better and smarter. The customer is our future".

Gordona Paglianico, Team Leader, Policy Servicing, Zurich Financial Services

"The course was extremely worthwhile and very well presented. It certainly gave me a lot to think about and many good ideas to take away with me. I thoroughly enjoyed the experience and I am sure I can use all the information I have been given".

Fenella Scanlan, Team Leader, Intermediate Accounts, Zurich Financial Services

"I thoroughly enjoyed the day. It has given me some good ideas for encouraging my team to achieve better results and service standards. I particularly enjoyed the examples given of successful companies and how they motivate their staff. The course was not what I expected and was a refreshing change from the usual training courses as it challenged us to think about new ways of doing things".

Andrew Scott, Senior Claims Clerk, Property Claims, Zurich Financial Services

"I thoroughly enjoyed the day and found the course to be very beneficial. It made me question my aim and otherpeople's actions, and consider ways of improving these, therefore enhancing the customer experience. Thank you".

Sara Evans, Team Leader, Property Claims, Zurich Financial Services

"I thoroughly enjoyed the day and I am very enthusiastic to put some of the things I've learnt into practice. I thought the whole approach was positive and encouraged positive thinking".

Mark Lang, Team Leader, Motor Damage Claims, Zurich Financial Services

"Excellent presentation. It made me ask myself whether I was doing the small things correctly or even at all. Lindsey Patterson, Senior Claims Advisor I thought today was really interesting. All the subjects we talked about really made me sit back think how I can change things in my day to day work for the better"

Shirley Sebury, Senior Clerk, Intermediary Accounts, Zurich Financial Services

"I have very much enjoyed this seminar. I feel that I have learned a lot, especially concerning customer experience. I thought the 'working lunch' was an excellent idea and very different".

Lisa Surridge, Team Leader, Motor Damage Claims, Zurich Financial Services

"Very interesting and informative - David Freemantle obviously has a vast experience of other companies and countries/ life etc. The course didn't drag on - It was interactive and informal - useful experiences have made me think more about the way I behave and think".

Louise Sweeney, Team Leader, Intermediary Accounts, Zurich Financial Services

"An enjoyable interesting seminar. I'm able to take away a variety of ideas to encourage and motivate my team to improve the customer experience. Lunch was different! "

Melanie Woodland, Senior Clerk, Policy Servicing, Zurich Financial Services

"I really enjoyed myself. Thank you very much. I found today very interesting. I feel as if I can do more for my colleagues. Also I will notice more how people react to certain things. I feel today has made me realise the things that didn't matter actually do".

Tony Smith, Motor Claims Senior Clerk, Zurich Financial Services

"Very interesting workshop - plenty of ideas thrown around - positive atmosphere - solutions put forward weresensible, not 'out of reach'".

Tim Miles, Service Underwriting Adviser, Zurich Financial Services

"Very interesting and informative. The workshop has left me with a greater understanding of how I can impact upon and influence those around me in a positive way"

Martin Crowther, Senior Underwriting Adviser, Zurich Financial Services

"A very positive and productive day. The information on other company's outlook and attitude to staff andcustomers was extremely interesting".

Joanne Vincent, Claims Manager, Zurich Financial Services

"Thoroughly enjoyable day - fun, informative and made me think! Listening to David's experiences was very interesting and brought a different dimension to other customer care training I have received. I would recommend this course to all staff, particularly those in direct contact with the customer".

Michael Davies, Senior Claims Clerk, Zurich Financial Services

"Very enjoyable day. Presentation style was very good and as a result created a relaxed atmosphere within the group. Nicola Hollister, Team Leader I had heard on the grapevine how good both the course and Dr Freemantle were. It has, I'm pleased to say, far surpassed my expectations. It has made me question my approach to both staff and customers and it will make me a better team leader"

Ralph Dacey, Underwriting Manager, Zurich Financial Services

"I was looking forward to today having received comments from others and I wasn't disappointed. I thought everyone worked very well together and the whole group will go away with plenty of ideas. Just the sort of training we required!"

Andy Grant, Senior Underwriting Advisor, Zurich Financial Services

"The presentation was thought-provoking. It made me step back and have a look at my attitude to working for Zurich and what my job should entail. My thought is I will be more positive and encourage team members. This course has motivated myself".

Elaine Moore, Branch Support Assistant, Zurich Financial Services

"Thoroughly enjoyable and useful day! Made me think about how standards of service vary. Needs to be cascadeddown to all levels of staff. Would recommend for everyone!"

Ruth Griffiths, Team Leader, Zurich Financial Services

"I really enjoyed the day. It made me stop and think about the way I do things and how I can change them for the better. A worthwhile experience. I hope other members of my team have the opportunity to attend this course".

8.    RandAir, South Africa

(BUZZ seminar)

Colette Armitage, Depot Manager, RandAir, Greater Johannesburg

"David is the most valuable motivational speaker I have heard. I learnt a lot. Well done and thank you! It was 10/10"

Yvonne Minikin, Depot Manager, RandAir, South Africa

"Absolutely fantastic. Thank you!"

Chantal Bekker, Middelburg Depot Manager, RandAir, South Africa

"I have learnt to care and look more at other people's emotions. I tend to live in the fast lane and make quick comments that doesn't always come from the heart. But I have learnt that my heart and not my brain is my core and I must speak from my heart. And also to make choice. I thank you for offering me this day. I really learnt a lot to put all this to paper will take a whole day. But what I have said mainly is most important to me. Kind regards"

Colleen Castlemaine, MFW Insurance Brokers (Pty) Ltd, South Africa

"Today's subject has made me review my 'customers'. Certain aspects are not new to me, but one needs to take time out to review goals and relationships. This seminar inspired, motivated and stimulated me. There were new ideas coming out of it and this will help in the restructuring due to be done in our company"

Kim Coetzee, Head Office Accounts/Industrial Rental Manager, RandAir, South Africa

"I think it has been extremely beneficial to everyone who has attended today. David is proof that if you can believe - you will achieve!!! Thank you"

Brenda Couch, Depot Manager Cape Town

"I would say that having a 'choice' and 'belief' in oneself has been the most important thing that I have picked up today. Very interesting and very innovative ideas to put into practice Jan Dijkstren, Fix'm AutoBody Absolutely brilliant. The seminar really made me more positive about making changes"

Marinda Enslin, Depot Manager Pretoria

"I have learned a lot from David today. He is an excellent speaker and trainer. Thank you!!! "

Jeanne Habig, Director Pel's Financial Services, South Africa

"Thank you. The presentation was inspiring and put focus and enthusiasm back in what I am trying to

Reg Marais, Radec Director. South Africa

" Very informative pertaining to the examples quoted - Points made in a very clear and simple manner - Very enjoyable - Thanks"

Halan Maier, Logistics Manager, RandAir, Johannesburg

"David's presentation gave me a lot of food for thought. I enjoyed all of the examples you provided. I also have a few tools I can use and I found your presentation to be very inspiring. Thank you!"

Isabel Mendes, Systems & Training Manager, RandAir, Johannesburg

"I have had the opportunity to attend two seminars with David and thoroughly enjoyed both very much. I believe that I am in a constant learning method and I will ensure that whatever I learn I will try to put into practice. Many thanks"

Yvette Mey, PA to General Manager, RandAir, Johannesburg

"It was an absolute pleasure to spending the day with David. The various items discussed - some of which are already in place within our organization - but can certainly be improved upon. In other words we can all strive to become "10/10s" in our eye's and that of our internal & external customers. Many thanks for your contribution towards us all considering how and where we can improve our customer service"

Lydia Mgabi, Service Secretary, RandAir, Johannesburg"I enjoyed the seminar. The way David has represented himself to us, has made me feel free in this group. It

has changed me professionally in an advanced way. Thank you very much!!!!"

Ceu Moreira, Welkom Depot Manager, RandAir, South Africa

"I leave here with a realisation that I can make a difference if only I believe! I have now a belief and

understanding that a challenge can be created in conjunction with my team. We can all be in the front row of

life. Many thanks for a wonderful seminar. Regards"

Anthony Shekleton, Sales Manager, RandAir, Johannesburg

"David, thank you. I have been with your seminar three times. Your enthusiasm and passion are wonderful to

see. A fantastic role to follow. All the best for the future"

Shirly Smit, Team Leader Customer Management System, RandAir, Johannesburg

"Thoroughly enjoyed. It inspired me to sit in the front seat, to take the extra step in going that extra mile. To put in that extra smile. To enjoy life and make the most of it"

Niki Stander, Depot Manager Kwazulu, RandAir

"It was an excellent session with David. Fun, enjoyable and very educational. We at RandAir think we know it all - but I think everyone will agree that we learnt a lot today. Keep up the good work - and lots of people can benefit from your presentations"

Geralden Stewien, Accountant, RandAir, Johannesburg

"I have thoroughly enjoyed today's seminar. Although most of what has been said 'we know already' you have managed to bring the message alive again. People are Life. Let us put the Life into the People and the Peoplewill bring Life to our business"

Craig Swart, Used Compressor Sales Manager, RandAir, Johannebsurg

"Thank you David for sharing your experiences and knowledge on customer service excellence! It was a great day and you have taught me a great deal"

Kay van den Berg, Depot Manager Rustenburg, RandAir, South Africa

"Thank you for highlighting some of the key factors of management that we intend to forget to do more often than we should: Motivate: - instil passion within our staff and most important show we care. By starting with our front line people and ensuring that they are happy, emotionally thereby increasing production and creating a positive friendly environment. Thank you for your contribution to our team. Best wishes"

Debbie Venste, Internal Accounts (Vemseq Automotive) , South Africa

"Very informative and motivating. Excellent presentation including the slildes etc. Many thanks"

Gary Visser, RandAir, South Africa

"Great session"

Percy, Mechanical Engineering Consultant (Springbok Engineering (pty) Ltd)

"The presentation was excellent. To the point and really educational. I am going to look into bring the facility to Botswana. Best regards Sello, Mechanic I am very happy about this training. It has helped me a lot - about how I can achieve my goals at work"

Alfred, Yard Serviceman, Rand Air, Wadeville, South Africa

"It is a great pleasure for me to attend this seminar. It has motivated me more than before"

9.   Singapore Airlines

(Two day team building workshop)

•  Ping Ping , Singapore Airlines

•  Just one word to describe the workshop:   INSPIRATIONAL!

•  All key points were very well presented

•  Really great indeed to learn from those real-life examples and quotes from the star performers

•  Very enriching course

•  Thank you so much David!    Well done and hope to see you again soon.   All the best.

•  Cindy Tan, Singapore Airlines

•  GREAT AND SIMPLY FANTASTIC!

•  It brought the team together

•  It made me realise things that are there but I didn't appreciate till today (e.g. talents and individuality of each member)

•  I never felt bored nor tired (there was lots of emotion)

•  It made me realise potentials and opportunities

•  It made me think positively and not complain about problems

•  There was lots of openness and interaction and lots of new ideas

•  The slides and examples were very interesting

•  Tan   See Kang, Singapore Airlines

•  The course was very entertaining.   Participants were actively involved in the workshop proceedings

•  Participants did not feel inhibited at displaying their talents and providing their views

•  The workshop was not in the usual course format (lecture and exercise format). More in role play format

•  Key points were effectively put forward

•  Pace was suitable -   participants did not feel bored or too pressurised

•  Examples of other companies' practices were useful

•  Caroline Tan, Singapore Airlines

•  Thank you for a most wonderful and interesting session

•  We've learn a lot, hopefully we can start to put these ideas into practice soon

•  Thanks also for the opportunity to interact with team members in such a wonderful setting.  

•  A happy smiling face from Caroline and warmest regards

•  Sunita Riar, Singapore Airlines

•  I thoroughly enjoyed the ways David brought us together to be creative and just enjoy being a team

•  I was certainly very pleased to be here this weekend and to share some of your wonderful experiences.

•  It was superb to see how we could all get together with everyone and anyone and come together to share our views and disagreements

•  I believe the experiences you have shared with us will certainly help make our team better and most definitely open our eyes to ways we can do things differently, with different approaches.  

•  Jeffrey Soh, Singapore Airlines

•  The arrangements were fantastic

•  The participants participated well and we can safely say we were energised

•  The 'belief' is a very powerful message in this workshop.   Nothing is impossible

•  The facilitator did very well.   Thanks Dr David Freemantle for the inspiring session

•  Rose Ng, Singapore Airlines

•  The conference was very good

•  The possibilities of achievements were simple and achievable

•  David Freemantle was wonderful in putting across the message

•  I love a different relaxed environment and this place (Bintan, Indonesia) is fantastic

•  We believe we have a wonderful team in Customer Affairs and will one day be the department that others will 'die for' to join

•  Joyce Choo, Singapore Airlines

•  Brilliantly conducted with lots of good learning points (and reminders) and still full of fun!

•  I enjoyed the photographs and quotes of the customer service oriented people from all over the world as they make the topic very real and show us that we can if we want to

•  Very motivating!

•  Enjoyed working with my team-mates on the various presentations ----   we really got to know one another and had lots of laughter together

•  A big 'thank-you'

•  Jan Law, Singapore Airlines

•  There was a lot of interaction

•  Content was very interesting and motivating

•  The environment was very conducive and suitable for this workshop

•  Through this workshop I   managed to have a better understanding of customer service and teamwork etc.

•  Thank you

•  David   Ang, Singapore Airlines

•  An eye opener to reveal team spirit and oneness in staff working together to achieve results in giving quality customer service

•  This get-together gives an opportunity to all staff to get to know each other better in working together

•  The course motivated staff to have a common goal and further improve in our working methods

•  It was an opportunity to develop staff, to enable them to express themselves and show their talents.

•  Caroline Butler, Singapore Airlines

•  Many thanks for all your input, but most of all for creating an environment that has stimulated all of us

•  I believe we can be the best and that we are of: (i)   importance of self-belief (ii) teamwork, support and help   (iii) friendships   (iv)   heartware   (v) that we want to do fantastic job for our customers who have problems which we can empathise with

•  My hope is that we can continue back in the office with the BUZZ we've generated to create the results we desire which will be our rewards:   re satisfied customers. Thank you for all the examples of stimuli that we can use to make this possible

•  Have a safe journey home, good luck with your new books.

•  Tracey Schuster , Singapore Airlines

•  The benefits of the workshop were:

•  Stimulation of thought process

•  Examination of myself - especially what I do every day

•  Another perspective/viewpoint

•  Great humor

•  Wonderful opportunity to interact with colleagues outside Airline House

•  Introducing new ideas and practices for every day

•  Liew Yen Lin, Singapore Airlines

•  The real-life examples that David gave were great

•  The examples were inspiring and helped me realise that it takes only a normal person to do extraordinary things, especially with regard to customer affairs

•  I certainly hope that I can make a difference to SIA's customer affairs and enjoy every minute of it

•  Anyway, thanks for a wonderful two days

•  Valerie See, Singapore Airlines

•  Through the projects, discussions and presentations we've come to know each other much better and have come closer as a team. There is now more team spirit and camaraderie

•  The course emphasized 'heartware' and customer focus by having a good team spirit.   I believe we can achieve this

•  Dr Freemantle's sharing of other company's "success stories" has shown us that we, in SQ, too can be a "success story"

•  Thank you

•  Ronnie  Chua, Singapore Airlines

•  Enlightening and very good

•  Learning of customer service in a class room environment by using slides and acting together with group discussion

•  I enjoyed the workshop

•  Tan Khee Boon, Singapore Airlines

•  Good to get away and know your colleagues other than in the office environment

•  It helped build teamwork through having fun together

•  It was a good refresher for me to think and re-energise myself about what I am currently doing for my own job and my team as well as my new posting next month

•  I learnt some new principles on self-motivation and motivating others

•  Yeo Wen Ong, Singapore Airlines

•  The training was interesting. It was very down-to-earth and practical.   We will all apply the lessons at the workplace.  

•  I wished I had more time.   I hope to see you soon

•  Nurul Ain, Singapore Airlines

•  About the team:

•  These these two days have been a very good team-building exercise

•  Being new to the department this workshop has opened my eyes to what a fantastic team we have in customer affairs

•  Everyone is highly motivated and enthusiastic and so willing to learn from one another

•  It has been a great experience!

•  About Dr Freemantle

•  Dr Freemantle has been good at facilitating discussions among the team

•  Each one has a different role to play and different ideas to contribute and Dr Freemantle has put all those different ideas together.

•  He is an effective speaker and motivator

•  The examples and experiences that he has brought with him were very relevant and very useful

•  Eric Eng, Singapore Airlines

•  The course bas been very interesting

•  The course served to open up and change old notions about customer service

•  It helped build camaraderie among team members

•  Stephanie Ho, Singapore Airlines

•  I learnt a lot especially through the things that other companies are doing

•  I really believe that these ideas can be used in our department

•  In the work that we do we often are too 'professional', hence often not daring to put the 'heartware' into our replies. I think it will change now

•  I just wanted to say, thank you David!

•  Eileen Nah , Singapore Airlines

•  Great examples shared

•  Great inspiration

•  Set the group thinking

•  Good learning points drawn

•  Appropria