Superboss Mission Statement and Dr David Freemantle's DRIVING FORCE

DRIVING FORCE

The motivational driving force behind David’s approach is as follows:

He believes “that there is always a better way – for the simple reason that none of us are perfect – we can all improve ”.   His mission is therefore to help individuals, teams and companies   find a better way – asserting that “if we do not find a better way someone else will – and we will be out of business” (just look at all the ‘new’ names in the High Street (shoppping malls)   and recall the ‘old’ names that are no longer there)

David is also a 'student of success'.  He loves successful organisations, successful teams and successful people - whether they be at the front-line or a Chief Executive levels. He travels the world seeking out success, researching it and then distilling his findings into his seminars and writings.

Innovative people at EDSA Shangri-La Hotel, Manila

(with  personalised coffee mugs for regular guests)

DR DAVID FREEMANTLE'S MISSION

To stimulate people to become even more successful in what they do (with specific reference to customer relations, leadership teamwork, motivation, quality, strategic and business planning).

To expose participants at Dr David 'Superboss' Freemantle's seminar to lessons about the very best practices around the world when it comes to customer service, motivation and people

To help organizations maximize their performance through people.

To apply a down-to-earth common-sense approach to leadership and customer relations.

To help people develop self-belief in the pursuit of visionary goals.

To put into practice the belief that most people and most organizations are capable of achieving much more than they currently are

David Freemantle's seminars programmes are the prime vehicle by which he provides this stimulus for further improvement in the arena of employee motivation and customer service

In these seminars his focus is   increasingly on the psychology of behavioural choice and the emotional drivers that influence such choice .  

His research around the world (published in his last three books) indicates that the perception of service excellence by customers is a product of a myriad of positive choices made by front-line employees and their managers.

SUMMARY

  Summarily Dr David Freemantle believes that "little things make a big difference" and that we all have opportunities to re-examine the little things we do to ensure a better and more positive impact on customers, colleagues and employees. His seminars aim to provide such an opportunity and thus to enable self-examination, learning and development with respect to all the 'microbehaviours' we adopt at work

Many examples from around the   world (Asia, Africa, the USA and Europe) are presented during his seminars and these are used to stimulate individuals and teams to consider and develop their own approach